BLUEPRINT · LEGAL / TERMS
Terms of Service
This document has not yet been reviewed by counsel and is not legal advice.
It is drafted from a standard SaaS template and describes our intended practice honestly. The governing legal entity name and notice address are still to be finalized; where this document says "mAiSight" it means the operator of the service reachable at codeblackwell@gmail.com. If you need a counsel-reviewed or negotiated agreement, tell us before you sign anything.
1. Agreement
These Terms govern your use of the mAiSight service: the hosted reading pages, the embeddable widget, the API, the dashboard, the browser extension, and anything else we make available under the mAiSight name (together, the "Service"). By using the Service, or by placing our widget on a site you control, you agree to them. If you are agreeing on behalf of an organization, you represent that you may bind it, and "you" means that organization.
2. The Service
mAiSight reads documentation you provide, proposes a glossary of the terms in it, lets you review that glossary, and then presents your documentation with those terms marked and cross-linked. We provide the Service on the tier you have selected. Tier limits, prices, and inclusions are stated on the pricing page and are part of these Terms.
We may change, add, or remove features. If we materially reduce a feature you are paying for, we will tell you at least 30 days in advance and you may terminate for a pro-rata refund of the unused prepaid term.
3. Your account
You are responsible for the security of your account credentials and for activity that happens under them. Tell us promptly if you believe an account has been compromised. You must be at least 18 and legally able to enter into a contract.
4. Your content
Your documentation, glossaries, edits, and any other material you submit remain yours ("Customer Content"). You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, process, and display Customer Content solely to operate and improve the Service for you, and to send it to the extraction model you have configured. That licence ends when you delete the content or close your account, except for backups still cycling out on their normal schedule.
You represent that you have the rights necessary to submit your Customer Content and that our processing of it as described will not infringe anyone's rights or breach an agreement you are under.
We do not train models on your Customer Content and we do not sell it or share it for advertising. Where a hosted extraction model is used, it is used under a zero-retention arrangement. You may instead point extraction at a model you host yourself, in which case your content never reaches a third-party model provider at all.
5. Machine-generated glossaries
Glossary entries are proposed by a language model and can be wrong, incomplete, or subtly misleading. The review surface exists for exactly this reason. You are responsible for what you publish. We make no warranty that extracted definitions are accurate, and definitions are not advice of any kind — technical, financial, medical, legal, or otherwise.
6. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which is part of these Terms. We may suspend the Service for a serious or repeated breach of it, and where the circumstances allow we will tell you first and give you a chance to fix it.
7. Fees and billing
- Paid plans are billed in advance, monthly or annually, at the price on the pricing page when you subscribe.
- Plans renew automatically for the same term until cancelled. Cancel any time before the renewal date; cancellation takes effect at the end of the paid term.
- Fees are non-refundable except where these Terms say otherwise or where the law requires a refund.
- Fees are exclusive of taxes; you are responsible for taxes other than those on our income.
- We may change prices with 30 days' notice, effective at your next renewal. Your current term is never repriced mid-term.
- Pageview ceilings are soft. If you exceed one materially and repeatedly, we will contact you about moving tiers rather than throttling your documentation or issuing an overage invoice.
- If payment fails, we may suspend paid features after written notice and a reasonable cure period.
8. Trials and free tier
Trials and the free tier are provided as-is, may be limited or withdrawn at any time, and carry no support commitment or uptime commitment. The free tier is for public documentation and displays a mAiSight badge.
9. Intellectual property
The Service, including its software, design, and documentation, belongs to us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription and nothing more. You may not resell the Service, or reverse engineer it except where that restriction is unenforceable by law. Portions of mAiSight are published as open source under their own licences, which govern that code rather than these Terms.
Feedback you send us may be used freely and without obligation. We will not use your name or logo publicly without your permission.
10. Privacy and data protection
Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, the Data Processing Addendum applies and is incorporated into these Terms. Third parties in the data path are listed on the subprocessors page.
11. Availability and support
We aim for high availability but do not offer a contractual uptime SLA at the Pro or Scale tier; service credits are available only under a separately signed Enterprise agreement. We may take the Service down for maintenance and will give advance notice where it is practical. Support response targets are those stated for your tier on the pricing page.
12. Warranties and disclaimers
Each party warrants that it has the authority to enter into these Terms. Otherwise, and to the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that extracted glossaries will be accurate.
13. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised such damages were possible. Our total aggregate liability arising out of or relating to these Terms is limited to the fees you paid us in the twelve months before the event giving rise to the claim, or US$100 if you have paid us nothing.
These limits do not apply to your payment obligations, to either party's breach of confidentiality, or to liability that cannot lawfully be limited — including death or personal injury caused by negligence, and fraud.
14. Indemnity
You will defend and indemnify us against third-party claims arising from your Customer Content, from your use of the Service in breach of these Terms or the Acceptable Use Policy, or from your violation of law. We will defend and indemnify you against third-party claims that the Service as provided by us infringes their intellectual property rights. The indemnified party must notify the other promptly, let it control the defence, and cooperate reasonably.
15. Confidentiality
Each party will protect the other's non-public information disclosed under these Terms with at least reasonable care and use it only to perform under these Terms. This does not cover information that is public, independently developed, or lawfully obtained elsewhere, and does not prevent a disclosure required by law where the other party is given notice if that is permitted.
16. Term and termination
These Terms run while you use the Service. Either party may terminate for convenience at the end of the then-current paid term, or immediately for the other's material breach that goes uncured for 30 days after written notice. On termination your access ends, your widgets stop being served, and you may export your data for 30 days, after which we delete it. Sections that by their nature should survive — fees owed, confidentiality, IP, disclaimers, liability limits, indemnity, and this section — survive.
17. Changes to these Terms
We may update these Terms. For material changes we will give at least 30 days' notice by email or in the product; continuing to use the Service after they take effect means you accept them. If you do not, terminate before the effective date for a pro-rata refund of the unused prepaid term.
18. General
These Terms, together with the Acceptable Use Policy, the Privacy Policy, and (where applicable) the DPA, are the entire agreement between us on this subject and supersede prior discussions. Neither party may assign them without the other's consent, except to a successor in a merger or sale of substantially all assets. If a provision is unenforceable, the rest stands. A failure to enforce is not a waiver. Neither party is liable for delay caused by events beyond its reasonable control. Nothing here creates a partnership, agency, or employment relationship. Notices to us go to codeblackwell@gmail.com; notices to you go to the address on your account.
Governing law and venue are to be finalized with counsel and are deliberately not stated here rather than asserted incorrectly. Until they are, nothing in this section waives any mandatory right you have under the law of your own jurisdiction.